About Online Shop or Telephone Ordering

Have a Question or Need some Advice about Ordering ?

We love to help you select just the right products for your project.  Please email via the Contact Us links in menu or ring us on (08) 8564 2772 during trading hours with any questions about our online shop, product availability, or if you’d like some advice about your selection of colours or items :)
We know how frustrating it can be to receive only part of what you need to complete a project, just because you weren’t sure whether to order additional supplies.  Our team may ring you to ask questions about your order, as we want to help make sure you have everything you need to complete your project and we also try to save you time and money with posting.  We love helping YOU, so hope you won’t mind if we ring to be sure your order is right as rain and ready to go !
Some products we sell may not be shown on our online shop,  like some Royal Design Studio stencils and some other products.  You can inquire via telephone or email us an inquiry.  We can get you pricing, quotes, and can send or post most items (other than furniture or large things) with your online or telephone order.

A bit about Online Ordering Payment & Dispatch

Our Online Shop takes two forms of payment, PayPal and Direct Bank Deposit.  PayPal payments are processed and confirmed to us straight away and are the fastest way to order, any time of day or night !  You can also ring us to place an order over the phone with Visa or MasterCard payment, and we dispatch next courier or post pick up after your payment is processed. Orders with Bank Deposit payments will be delayed to dispatch until the banks have confirmed your payment.  We will dispatch once we see your payment confirmation on our bank’s side.
We usually ship via courier, so please put a delivery address in your order (we cannot ship to PO Boxes).  We will email you a tracking number after your parcel is on its way.
We process and pack orders on trading days (Tuesdays through Saturdays, or during holidays see our trading hours).    Your order will be dispatched the next courier pick up or post send out after we have confirmed your payment and packed your order.  Couriers and post don’t deliver on Saturday’s though.  For Adelaide and Adelaide Metro areas (including Adelaide Hills, Victor Harbour, and northern suburbs),  Tuesday before 430P Adelaide time is the best day to order so you have best chance for delivery the same week you ordered, before or by Friday.  If you are in a country location or interstate, please ring us to inquire more about delivery estimates.  We always do our best to get your order on its way to you as quickly as we can, but we can’t guarantee a delivery date.
For more info on our ordering terms and conditions, see links for Terms & Conditions in menus below (bottom of the page).